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Refund Policy

Last Updated: December 9, 2025

Overview

ClutterAI uses Paddle as our merchant of record for all subscription payments. All refund requests are subject to Paddle's refund policy and are processed at Paddle's discretion.

Consumer Right to Cancel (14 Days)

If you are a consumer in a jurisdiction with consumer protection laws (such as the EU, UK, or similar regions), you have the right to cancel your subscription within 14 days of purchase without giving any reason, provided you have not accessed or used the digital service.

Once you access ClutterAI's features (such as connecting integrations, asking questions, or uploading files), you waive this 14-day cancellation right as permitted by law for digital content that has been accessed.

General Refund Policy

For purchases where the 14-day consumer cancellation right does not apply (either because the period has expired or you have accessed the service), refund requests are handled by Paddle on a case-by-case basis at their sole discretion.

Paddle may refuse refund requests if they find evidence of fraud, refund abuse, or other manipulative behavior.

How to Request a Refund

To request a refund:

1

Contact Paddle Support

Visit paddle.com/support or contact us at support@clutter-ai.com

2

Provide Information

Include your order number, email address used for purchase, and reason for refund request

3

Processing

Paddle will review your request and notify you of their decision. If approved, refunds are typically processed within 5-14 business days to your original payment method.

What Happens After a Refund

If your refund is approved by Paddle:

  • Your subscription will be canceled
  • You will lose access to paid features
  • Your account will revert to the free tier
  • You may retain access to export your data for a limited period

Subscriptions and Cancellations

You can cancel your subscription at any time from your account settings. Canceling stops future billing but does not automatically entitle you to a refund. You will retain access until the end of your current billing period.

There are no refunds for unused portions of subscription periods unless required by law or approved by Paddle.

Third-Party Purchases

If you purchased through a third-party platform (such as an app store), that platform's refund policy applies instead of Paddle's. Contact the third party directly for refund requests.

Questions?

For questions about refunds or subscription billing, contact:

This policy is subject to Paddle's Terms of Service and applicable consumer protection laws in your jurisdiction.